pk62 Privacy Policy

1.Who We Are

pk62 is an internationally licensed online casino and sports betting platform accessible at https://pk62.bet, serving players across Pakistan and other permitted jurisdictions. For the purposes of this Privacy Policy, pk62 ("the Company", "we", "us", "our") acts as the data controller responsible for the personal data collected through the platform.

Our platform offers a range of services including live casino games, slots, PSL and international cricket betting, and other sports wagering. Any personal data you provide while using these services is processed in accordance with this Privacy Policy and the requirements of our gaming license.

For all privacy-related queries, you may contact our Data Protection team at [email protected] (plain text — not a clickable link).

2.Data We Collect

pk62 collects only the personal data that is necessary to provide, secure, and improve our services. The categories of personal data we collect include:

We do not collect special category data (such as racial origin, political opinions, health data, or biometric data) unless specifically required by our licensing authority for enhanced due diligence purposes, in which case you will be separately informed.

3.How We Collect Data

pk62 collects personal data through the following means:

1. Direct Registration: When you create a pk62 account, you provide your name, date of birth, email address, mobile number, and address. This data is entered directly by you during the sign-up process.
2. KYC Document Submission: When you submit identity verification documents such as a national identity card (CNIC), utility bill, or bank statement in response to a verification request.
3. Payment Transactions: When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, USDT TRC20, or card, relevant financial reference data is recorded for compliance and fraud prevention.
4. Platform Usage: Automatically, as you navigate the pk62 platform — including pages visited, games launched, bets placed, and session durations — through server logs and analytics tools.
5. Cookies and Similar Technologies: Via cookies, pixels, and local storage on your browser or device. See Section 7 for full details.
6. Customer Support Interactions: When you contact pk62 via live chat or email, the contents of those communications are recorded for quality assurance and dispute resolution purposes.
7. Third-Party Verification: From licensed identity verification and fraud prevention agencies where enhanced KYC checks are required under our licensing obligations.

4.Legal Basis for Processing

pk62 processes your personal data on one or more of the following lawful bases, in accordance with applicable data protection principles under our international gaming license:

• Contractual Necessity: Processing required to perform our contract with you — including account management, processing bets, handling deposits and withdrawals, and providing customer support.
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements, responsible gaming obligations, and instructions from our licensing authority.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming measures, where such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, where you have opted in. You may withdraw marketing consent at any time from your account settings after pk62 login.

5.How We Use Your Data

The personal data pk62 collects is used for the following specific purposes:

1. Creating, verifying, and managing your pk62 account, including processing pk62 login requests securely.
2. Processing deposits and withdrawals through Pakistani payment methods including JazzCash and EasyPaisa, and maintaining accurate transaction records.
3. Conducting KYC and age verification to confirm that all players are 21 years of age or older, in compliance with our licensing obligations.
4. Monitoring gaming activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling — and applying deposit limits, cooling-off periods, or self-exclusion where appropriate.
5. Detecting, investigating, and preventing fraud, money laundering, account takeover attempts, and other prohibited activities.
6. Personalising your experience on the pk62 platform, including surfacing relevant game categories such as cricket betting, slots, or live casino based on your usage history.
7. Sending transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary to the service and cannot be opted out of while your account remains active.
8. Sending promotional communications about pk62 bonuses, seasonal campaigns, and new game releases, only where you have provided consent to receive such communications.
9. Analysing aggregated, anonymised usage data to improve platform performance, game selection, and overall user experience.
10. Responding to enquiries, resolving disputes, and maintaining records of customer support interactions.

6.Sharing Your Data

pk62 does not sell your personal data. We share data only in the following controlled circumstances, and only to the extent necessary for each purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and card processing providers receive the financial reference data necessary to process your transactions. Each is bound by strict data processing agreements.
• Identity Verification Providers: Licensed KYC and AML screening agencies may receive your identity documents and personal details for the sole purpose of completing verification checks required by our licensing authority.
• Game Providers: Certified third-party casino game suppliers receive a pseudonymous player identifier and session data necessary to deliver and record game outcomes. They do not receive your full name or contact details.
• Regulatory & Licensing Authorities: pk62 may be required to disclose player data to its licensing authority, financial intelligence units, or law enforcement agencies in response to lawful requests or regulatory reporting obligations.
• IT & Infrastructure Providers: Hosting, cloud storage, and cybersecurity service providers who support the operation of the pk62 platform may process certain technical and usage data under strict confidentiality agreements.
• Fraud Prevention Networks: Anonymised or pseudonymised risk signals may be shared with industry-standard fraud prevention services to identify and block bad actors across the online gaming sector.

7.Cookies & Tracking

pk62 uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function — including maintaining your pk62 login session, remembering your bet slip, and processing secure transactions. These cannot be disabled.
• Functional Cookies: Remember your language preference, game lobby layout, and other personalisation settings to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the pk62 platform — which games are most popular, where users encounter difficulties — to help us improve the service. This data is aggregated and not tied to your identity.
• Security Cookies: Help detect and prevent fraudulent login attempts, account takeovers, and automated bot activity on the platform.

You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the pk62 platform, but may affect some personalisation features. Disabling strictly necessary cookies will prevent core functionality from working correctly.

8.Data Retention

pk62 retains personal data only for as long as is necessary for the purpose it was collected, or as required by our legal and regulatory obligations:

• Active Account Data: Retained for the full duration of your account being open, plus a minimum of five (5) years after account closure, to satisfy AML record-keeping requirements under our gaming license.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for the period required by our licensing authority, typically five (5) years following the end of the business relationship.
• Customer Support Records: Live chat and email correspondence is retained for up to three (3) years from the date of the interaction, unless subject to an ongoing dispute.
• Marketing Data: Where you have opted out of all marketing communications and your account is closed, marketing preference data is deleted within ninety (90) days.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

9.Your Rights & How to Exercise Them

As a pk62 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 days of a verified request.

1. Right of Access: Request a copy of all personal data we hold about you, along with information on how it is being processed.
2. Right to Rectification: Request correction of any inaccurate or incomplete personal data. For basic details such as contact information, you may update these directly after pk62 login in your account settings.
3. Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data where there is no longer a lawful basis for us to retain it. Please note that AML and licensing regulations require us to retain certain records even after account closure, which limits the scope of this right in some cases.
4. Right to Restrict Processing: Request that we limit how we use your data in certain circumstances — for example, while you contest the accuracy of data we hold.
5. Right to Data Portability: Request a machine-readable copy of the personal data you have provided to pk62, where processing is based on consent or contractual necessity.
6. Right to Object: Object to processing based on legitimate interests, or to the use of your data for direct marketing at any time. We will cease direct marketing immediately upon receipt of an objection.
7. Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.Children & Minors

The pk62 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. Age verification is a mandatory step in the account registration and KYC process, and pk62 may request documentary proof of age at any point.

If we become aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all data will be deleted as required by our regulatory obligations, and any funds held will be handled in accordance with our licensing authority's directions.

If you believe that a minor may have accessed or registered an account on pk62, please contact us immediately at [email protected]. Players are reminded to keep their pk62 login credentials private and to log out from shared devices to prevent underage access.

11.Security Measures

pk62 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure:

• SSL/TLS Encryption: All data in transit between your device and pk62 servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by major Pakistani banks.
• Password Hashing: Account passwords are stored using industry-standard cryptographic hashing. pk62 never stores your password in plain text and our staff cannot view your password.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with legitimate access undergo background checks and regular data security training.
• Intrusion Detection: pk62's systems are monitored continuously for suspicious activity, unauthorised access attempts, and potential security incidents.
• Secure Payment Infrastructure: Financial transactions are processed through certified payment gateways. pk62 does not store full card numbers or JazzCash/EasyPaisa PINs on its own servers.

While pk62 employs robust security measures, no system is entirely immune to risk. In the event of a data breach that affects your rights, we will notify you and our licensing authority in accordance with the notification requirements under our regulatory obligations.

12.Third-Party Services

The pk62 platform integrates with third-party services to deliver a complete gaming experience — including live casino streams, sports data feeds, and payment gateways. While pk62 carefully vets all third-party partners and requires them to comply with appropriate data protection standards, we are not responsible for the privacy practices of independent third parties.

All third-party providers with access to pk62 player data are required to sign Data Processing Agreements confirming that they will only process personal data for the specific purpose authorised by pk62 and will not use it for their own purposes.

This Privacy Policy applies solely to pk62 and its directly operated services at https://pk62.bet. It does not extend to any third-party website or service, even if linked to or from the pk62 platform. We encourage you to review the privacy policies of any third-party services you interact with.

13.Changes to This Policy

pk62 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

For material changes — those that significantly affect how your data is used or your rights in relation to it — we will notify registered players via the email address on file or via a prominent notice on the pk62 platform prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically. Continued use of the pk62 platform following any update constitutes your acknowledgement of the revised policy.

14.Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our team:

• Email: [email protected] — use subject line "Privacy Request" for data rights queries
• Live Chat: Available 24/7 on the pk62 platform following pk62 login
• Response Time: Privacy and data rights requests are handled within 30 days of identity verification

If you believe your data rights have been violated and our support team has not resolved your concern satisfactorily, you have the right to escalate your complaint to the data protection supervisory authority relevant to pk62's licensing jurisdiction. Details of the applicable authority are available upon request from our support team.